For me their support has been consistently quick. Most of my questions get a reply within a few hours, and even the more detailed ones never took more than a business day. I’ve reached out a couple of times about dosing and differences between regular folic acid and methylated folate, and each time the responses were clear and actually helpful rather than canned. I know some people report slower turnaround, but personally the communication has been smooth and pretty reliable so far.
For me their support has been consistently quick. Most of my questions get a reply within a few hours, and even the more detailed ones never took more than a business day. I’ve reached out a couple of times about dosing and differences between regular folic acid and methylated folate , and each time the responses were clear and actually helpful rather than canned. I know some people report slower turnaround, but personally the communication has been smooth and pretty reliable so far.